We value your privacy

At TRENPEX, we are committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit our website at https://trenpex.com.

We operate in accordance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the European Union's General Data Protection Regulation (GDPR), and the California Online Privacy Protection Act (CalOPPA).

1. Who we are

TRENPEX is a US company specializing in the manufacture of systems for identifying railway cars, trucks, and trailers.

Business address: 6900 NE 4th Ct, Miami, FL 33138, United States

Email: contact@trenpex.com

2. Information we collect

We may collect the following personal data from users who visit our website:

• Newsletter subscription: Users can subscribe to our newsletter by providing their email address
• Contact form: Users can request information about our system by filling out a form that requires the following information:
  • First name
  • Last name
  • Email address
  • Telephone number
• Website security and troubleshooting

We do not collect any sensitive personal data or payment details.

3. How we use your data

We use the data we collect for the following purposes:

• Responding to your inquiries submitted via our contact form
• Send you newsletters (only if you have subscribed to them)
• Improving website performance and security
• Preventing fraud or unauthorized access

We do not sell, share, or disclose your personal data for advertising or marketing purposes.

4. Data storage and retention

We store your personal data in our secure CRM system and take appropriate measures to protect it.

• Contact form data: stored until you request deletion
• Newsletter data: stored until you unsubscribe or request deletion
• Server logs (IP addresses): stored for up to 180 days

We delete or anonymize data when it is no longer needed.

5. Cookies and tracking

We do not use cookies for advertising, tracking, analysis, or personalization. We do not use third-party tools such as Google Analytics, reCAPTCHA, or advertising pixels.

Our website may use essential cookies (e.g., for security or session management) that are necessary for the website to function.

Our website does not respond to "Do Not Track" signals from browsers, as we do not track users across different websites.

6. International data transfers

If you are located in the European Economic Area (EEA), please note the following:

• Your personal data will be transferred to the United States and processed there
• We implement standard contractual clauses (SCCs) and other safeguards to ensure that your data is protected in accordance with the requirements of the GDPR

7. Your data protection rights

Depending on the jurisdiction, you may have certain rights regarding your personal data.

California residents (CCPA and CPRA)

If you reside in California, USA, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to access: You may request access to the personal data we have collected about you, including the categories of data and the purposes for which it is used
• Right to erasure: You may request the erasure of the personal data we hold about you
• Right to object: You have the right to object to the disclosure of your personal data. However, we do not sell personal data, so this right does not apply in our case
• Non-discrimination: You are entitled to equal services and prices, even if you exercise your data protection rights

To exercise your rights, please contact us by email at contact@trenpex.com or call us at +1 786 8400362.

California Online Privacy Protection Act (CalOPPA)

In accordance with CalOPPA, we disclose the following information:

• do Not Track signals: Our website does not respond to Do Not Track signals
• Third-party websites: This privacy policy applies only to our website. We are not responsible for the privacy practices of third-party websites that may be linked to our website

EU citizens (GDPR)

If you are located in the European Union, you have the following rights with regard to your personal data under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to correct inaccurate data
• Right to have your data deleted (right to be forgotten)
• Right to restriction or objection to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please send us an email at contact@trenpex.com.

8. Privacy for children

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that we have collected personal data from a child, please contact us so that we can delete this data immediately.

9. How we protect your data

We take appropriate security measures-including encryption, firewalls, and access controls-to protect your personal data from unauthorized access, loss, misuse, or alteration.

10. Changes to this privacy policy

We may update this privacy policy from time to time. If we make any material changes, we will post the new policy on this page with an updated effective date.

We recommend that you review this privacy policy regularly.

11. Get in touch with us

If you have any questions or requests regarding this privacy policy, your data, or your rights, please contact us:

• By email: contact@trenpex.com
• By phone: +1 786 8400362
• By mail: 6900 NE 4th Ct, Miami, FL 33138, USA